Contact & About

To contact us send an email to [email protected] . We are also available to chat via our social media accounts and Discord, which you can find at the bottom of any page in the website.

Kakele is developed by ViVa Games LLC. For contact or inquiries:

Company: ViVa Games LLC
Address: 1501 Lincoln Blvd Num 1138, Venice, CA 90291, USA
Email: [email protected]

ViVa Games Website: vivagames.online

About Kakele

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Kakele Online is a classic 2D MMORPG inspired on classic RPG games. We try to gather the best game experience from all the classic RPGs in a single game, Kakele! In Kakele you spend your time fighting monsters, exploring the world, finding treasure chests, making alliances or declaring wars against others. A game trivia: people don’t usually pronounce the game name right. The last letter, e, should be the strongest one, just like in ‘Pelé’, the best football player of all time :)

Terms and Policies

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Game Rules

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Please, read this section carefully. Breaking the game rules will get you banned. Ban time will depend on the offending action.

Kakele is an online game in which many players from all over the world collaborate everyday. In order to ensure that the game is fun for all, it is expected that all players behave in a reasonable way. The Kakele staff reserves the right to stop destructive or antisocial behavior, be it in-game or in any other website, community or social media. Such behavior includes, but is not limited to:

1. Names

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Names that are insulting, racist, criminal organizations related, sexually related, drug-related or harassing, or that advertise brands, products or services of third parties, content which is not related to the game or trades for real money, or names that express religious or political views, or that support, incite, announce or imply a violation of the other rules will get you a warning and you will lose your name (if you insist in using bad names you may get banned). In most of those cases we may allow the change of your player name. Gibberish names such as iliilill, Aliliil, BlilililC, are also disallowed (that is, the intent is clear to make it harder for players to write your name down).

• The same rules apply to pet names. Moreover, we will reset your pet name to its default and we won’t give back the coins spent changing it!
• The same rules apply to guild names. Moreover, we will disband your guild and we won’t give back the coins spent creating it!

2. Statements or Community Abuse

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Engaging in any of the following behaviors is prohibited:

• Insulting, racism, discriminatory or xenophobic statements, criminal organizations-related statements
• Sexually explicit, drug-related, or harassing behavior
• Excessively repeating identical or similar statements
• Advertising brands, products, or services of third parties
• Posting content unrelated to the game or trading for real money
• Discussing religious or political public statements not related to the topic of the used channel or board
• Disclosing personal data of other people
• Making statements that support, incite, announce, or imply a violation of the rules
• Threatening someone in real life
• Offensive jokes

Statements across all game-related platforms, including the game itself, forums, websites, and social media (e.g., Facebook, Twitter, Discord), are subject to these rules. Additionally, any customization within the game—such as, but not limited to, building houses, guild names, and guild banners—will also count as player statements.

Punishments:

• Racism, discriminatory or xenophobic statements, doxxing, and real-life threats will result in a temporary or permanent ban from the game without prior notice.
• All other infractions may result in a mute, warning, temporary or permanent ban.

By participating in Kakele MMORPG, players agree to adhere to these rules. Violations may result in disciplinary actions based on the severity and repetition of the behavior.

3. Cheating, Hacking, Bugs and Gameplay

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All of the items below will cause you to receive a warning or ban. In specific cases, such as macro/bot cheats and third-party programs used for your own benefit within the game, your account and all related accounts will be permanently banned without prior notice.

• Exploiting obvious game errors, bugs or any other part of the services provided by us is prohibited;
• It is prohibited to manipulate the official client program or use additional software to play the game, such as bots, macros, key binders and automatic clickers;
• Using a mouse with multiple buttons is permitted as long as each button is mapped to a single action;
• You cannot configure a mouse to press a fixed position on the screen;
• It is prohibited to use objects to keep keyboard keys pressed;
• It is prohibited to attack, interrupt or damage the operation of any server, game or any other part of our services;
• It is allowed to be online on more than one account at the same time as long as each account is connected from a different physical device; however, it is forbidden to have two or more Kakele sessions running simultaneously on the same device (one physical computer/phone/tablet), even if they are different accounts, including cases such as multiple game windows/clients, multi-instance tools, emulators, virtual machines, sandboxing/containers, or remote desktop to the same machine;
• Blocking respawn, blocking path, swapping players until death and luring are allowed if the conditions below apply;
  • The area is not a protection zone;
  • Affected players are level 20 or higher;
  • It does not become impossible to jump or swap positions with the player even after activating the PvP option (except if the player uses anti-swap magic);
  • Note: Kill stealing (KS) is permitted on all occasions.
• Any other very destructive behavior that is interpreted by us as an effort to harm Kakele, or its players, is not permitted;
• Abusing the referral system will get you banned. It is not allowed to refer to yourself;
• It is NOT allowed to play Kakele using a VPN. If you have legitimate reasons to do so, please obtain permission from us first by emailing us. Any unauthorized use of VPNs will get you banned;
• If you don’t respond to a captcha request within 1 minute, you may get your account banned. Hunting AFK is NOT allowed, not even if you are holding a hotkey while watching TV or doing something else;
• If a moderator logs in and talks to you, not responding or ignoring them could result in a ban.

If you are banned by our automatic anti-bot system, the first violation will be a multi-day ban, and if it occurs again, you will be banned permanently. Any other type of cheating stated above will result in a warning or a permanent ban on your account.

Permanently banned characters can be automatically sold on the game’s character market to compensate for damage done to the game and other players.

4. ViVa Games

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All the items below will cause your account to be warned or banned.

• Pretending to be a representative of the ViVa staff or to have their legitimization or powers;
• Publishing wrong information about or calling a boycott against ViVa Games or its services;
• Intentionally giving wrong or misleading information to us in reports about rule violations, complaints, bug reports or support requests;
• Constantly messaging and insisting that we should apply a certain rule on certain player, wasting the staff’s time to complain about other players or systems;
• You can contact us by email or use the Discord for help and suggestions.

5. Legal & Other Issues

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All of the items below will lead to your account being warned or banned.

• Violating any applicable law or rights of third parties;
• Announcing that you are selling your character, account, real world currency, in the game will be allowed as long as it happens in the trade channel. You cannot announce that you are exchanging for assets in another MMO or MMORPG. A reminder that spam messages will not be allowed and your account can be warned. The ViVa Games team is not responsible for business done outside our systems and any loss that may occur will be the sole responsibility of the player;
• We do not ban players that have already sold or bought accounts;
• We might ban those announcing it without our explicit permission;
• We don’t recommend buying or selling accounts, characters, gold or any other objects from non-authorized parties. We have no way to guarantee that the transaction is legitimate and you are assuming all risks by doing so. Use the ingame systems to do so! Any rule violation by the previous owner will be enforced to the account, and that includes any illegitimate behavior.

Furthermore, as a private company, ViVa Games reserves the right to preserve its systems, its community and its reputation, including by freezing or suspending accounts that violate its Terms and Rules, or that adopt deliberately offensive behavior towards the company, its team, its services or its players. Access to the platform is subject to compliance with these terms, which are widely publicized and voluntarily accepted by users.

Chargebacks or friendly fraud will not be accepted and will get your account and any other related accounts frozen.

Violating or attempting to violate the rules will lead to account warning, temporary or permanent suspension of players from the game and all players from the account or multiple accounts the player may have, including the removal or modification of the user’s account, without any compensation or notice.

Depending on the seriousness of the rule violation, the applied punishment duration will be determined at our sole discretion and can be imposed without any previous warning and may be longer than the duration that was automatically determined by our ban systems. Bans for cheating will likely have a longer duration and if it is a second instance your account may be suspended. Some severe rule violations, like cheating or doxxing, will also count to any accounts the player own. In other words, the player may receive a ban in their other accounts as well.

We may or may not accept evidence submitted by players and we conduct our own investigations if the above rules are violated, we will not pass on evidence submitted privately as this violates our privacy policy. Messaging and insisting Community Managers to apply bans will not change anything, and may get you muted for a long time.

Rule violations on Test Servers will also count towards the main servers, and applied punishments will count in the main Kakele. These rules may be changed at any time. All changes will be announced in-game for a period of 7 days, and by keeping playing the player acknowledges the changes, even if they didn’t see the announcement. It is the player responsibility to check the game rules, terms and service agreement for changes made since they have created their account.

Service Agreement

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By creating an account or downloading the client software you accept the terms and conditions on this page, you agree to the Game Rules, you acknowledge the Privacy Policy and state that you are of full legal age in your country or have the permission of your parents to play this game, and you are thirteen years or older.

This agreement describes the terms on which ViVa Games offers you access to an account for being able to play the online role playing game “Kakele”. You agree that the use of the software is at your own risk. We, ViVa Games, provide the game software and services “as is”. We disclaim all warranties or conditions of any kind. We are not liable for any lost profits or special, incidental or consequential damages arising out of or in connection with the game, including, but not limited to, items, accounts, loss of data and players from system downtime, errors or adjustments of the gameplay. That includes, but is not limited to, users that have purchased any service offered by us. We are neither willing nor required to take part in out-of-court dispute resolution.

About game servers: Kakele is split into multiple servers, so that we can handle the demand of new players. New servers may be created at any time, and players must start at level 1 on those servers. Transfer to those servers are only available after several months. We also reserve the right to merge game servers at any time, if the number of players is too low on that server.

If you notify us of a dispute or initiate legal proceedings relating to the Service, we may request that further communications about that dispute be directed to our designated legal contact email and we may decline to discuss the dispute through in‑game chat, public forums, or community channels. To protect the security and integrity of the Service and preserve relevant evidence, we may take reasonable and proportionate measures such as temporarily restricting specific account functions (e.g., trading/transfers, deletion, or changes to account information) while the dispute is pending. These measures are not a penalty for exercising legal rights and will be limited to what is reasonably necessary.

Using legal threats to harass, intimidate, or spam staff or other users (including repeated posting across channels) may result in moderation actions (e.g., muting or account suspension).

You agree to contact us via email on [email protected] for any type of inquiries or clarification related to the services and software provided, this agreement, the privacy policy or the game rules.

Players that do not login for more than 3 months and are less than level 10 may be deleted from our database. Accounts with no players for more than 6 months may be deleted permanently. Accounts with no activity for more than 5 years may be deleted permanently.

This agreement may be changed at any time. All changes will be announced via email, or in-game, or in one of our social channels or on the game website.

Kakele Coins

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Kakele Coins are virtual currency used to purchase exclusive products in the game store, such as new outfits, Premium account benefits, character name changes, and other digital services. ViVa Games reserves the right to add, modify, or remove these exclusive products at any time. Depending on the payment method used and other conditions, Kakele Coins may be transferable between game accounts.

Kakele Coins can be purchased through our official in-app and web payment flows (for example, Google Play, Apple App Store, Steam, PayPal, and other supported payment processors). More details and the current list of payment methods are described on the shop page. Payments are processed by the applicable platform/payment provider, and ViVa Games may not have access to full payment details for those transactions.

Kakele Coins cannot be spent outside the game, have no cash value, and cannot be withdrawn. Kakele Coins only exist within Kakele Online - MMORPG.

Any refund (if available) applies to a verified payment transaction, not to “Coins” as an item by themselves. Refunds must be sent directly to our contact email, and requests must include valid proof of purchase (for example, the platform receipt and transaction/order ID) and are processed through the same platform/payment provider used for the purchase, under that platform’s rules and any applicable law. For example, purchases made via Google Play, Apple App Store, or Steam are generally handled through those platforms’ refund mechanisms.

Kakele Coins obtained via trade/transfer between players are not a direct payment to ViVa Games and therefore cannot be refunded by us. We refund payments (when eligible and verifiable), not Coins received from other players.

If a refund is approved by the relevant platform/payment provider (or where required by law), you may lose access to the refunded content and we may remove the corresponding Kakele Coins or benefits from the account to reflect the reversal.

For purposes of refunds and reversals, “used” or “redeemed” Coins or benefits include Coins that have been (i) spent to purchase any in‑game item or service (including Premium time/benefits, name changes, cosmetics, boosts, etc.), (ii) transferred or traded to another account/player, or (iii) otherwise exchanged for any entitlement or benefit. Once Coins are used/redeemed, it may be technically impossible to restore the account to its previous state. Refunds are generally only possible for unused/unredeemed/untransferred Coins, subject to the payment provider’s rules and applicable law.

If Coins or benefits purchased with a payment that is later refunded/charged back have already been used, redeemed, or transferred and cannot be fully revoked, we may apply an equivalent account adjustment (for example, a negative Coin balance) and/or restrict certain account functions (such as trading/transfers) until the balance is resolved.

If you purchase Coins through an authorized reseller, the payment transaction is between you and the reseller, and refund requests must be directed to that reseller under their policies (unless applicable law requires otherwise).

Nothing in this section limits any non-waivable consumer rights that may apply in your jurisdiction.

Privacy Policy

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This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Kakele MMORPG unless otherwise defined in this Privacy Policy.

This Policy applies to:

• Games;
• Websites and webshops;
• Official social‑media pages and customer‑support channels.

Information Collection and Use

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For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to email. The information that we request will be retained by us and used as described in this privacy policy.

In addition, when you land on our website or app, our servers receive the full page URL (including UTM parameters) and your IP address. We immediately hash the IP and store the hash together with the UTM parameters for up to a few days to attribute where visitors come from (e.g., “YouTube”). After that period, we keep only an internal tag in your account such as “registered via YouTube”; we do not keep the original IP hash or UTM string. We do not set or read cookies or other identifiers for this attribution ping.

We may also collect gameplay statistics, crash reports, device information, and anti‑fraud signals as part of running and protecting the Service.

We use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used:

• Google Play Services : platform where the game is distributed on Android, which includes payments.
• Google Analytics : used by us to collect data about how players use the game and website, so we can improve it.
• Google AdMob : used by us to show ads in the game.
• Facebook : used by us to advertise the game on Facebook platforms.

Log Data

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We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products or internal tools) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Website Cookies

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Cookies are small data files stored on your device when you visit our website or use our services. These files help us provide a better user experience and improve our services.

Essential Cookies: We use strictly necessary first-party cookies for core functionality such as: Session management (keeping you logged in); Language preferences; Security features; Basic site functionality. These cookies are required for the service to work properly and cannot be disabled.

Analytics and Advertising Cookies: We use optional third-party cookies for: Google Analytics (website usage analytics); Facebook tracking (advertising and campaign attribution).

These cookies are only activated after you provide consent through our cookie banner. When you first visit our website, you’ll see a consent banner that allows you to: Accept all cookies; Reject non-essential cookies; Manage your cookie preferences. You can change your cookie preferences at any time. If you refuse non-essential cookies, you may not be able to access some features, but core functionality will remain available.

Third-Party Cookies: Our advertising partners may set their own cookies through our services. We do not have access to or control over these third-party cookies. Please refer to their respective privacy policies for more information about their cookie practices and managing preferences.

Service Providers

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We may employ third-party companies and individuals due to the following reasons:

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Children’s Privacy

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These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Security

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We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

We take precautions to protect your information. When you submit sensitive information to us, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data, email addresses, passwords, personal data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and that data is encrypted.

We store chat hashed conversations in the servers so we can investigate rule violations. We don’t encrypt these messages while transmitting them online. Do not share any personal information via chat and do not play the game on devices you do not own or that are public or where others have access, as we cannot guarantee that these devices are not compromised.

Please choose strong passwords. We will try our best to forbid weak passwords, but it is the player responsibility to generate them.

Fraud, Cheating and Other Violations

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We collect data necessary to detect, investigate, and prevent fraud, cheating, and violations of the SSA and laws. This data is used only for these purposes. If a violation is detected, the data may be kept until the legal case is resolved or within the statute of limitations. Please note, some data may not be disclosed if it compromises our detection methods.

Registration

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In order to use this software and services, a user must first complete the registration form. During registration a user is may be required to give certain information (such as name and email address). This information is used to contact you about the products/services on our software and services in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Payments

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We request information from you on our order form. To buy some of our special services, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Sharing

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We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. That includes, but is not limited to, the payment services used by us.

Links

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This game contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys and Contests

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Our service may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our services.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email. This policy may be changed at any time. All changes will be announced via email, or in-game, or in one of our social channels or on the game website.

Your Rights & Choices

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You may have rights such as access, correction, deletion, restriction, portability, and the right to object to processing based on legitimate interests (for example, our campaign‑attribution logs). You may also have the right to opt out of the sale/share of personal data or to limit the use of sensitive personal data.

Data we need to provide the Service: Some information (e.g., your account ID, e‑mail, purchase records) is necessary to run the game and fulfill our contract with you. If you ask us to delete this data or if you refuse its processing, we will be unable to provide the Service and will have to close your account. We will keep only the minimum information we are legally required to retain (for example, tax and fraud‑prevention records).

Data you don’t have to accept: For non‑essential uses (analytics, marketing cookies, etc.), you can refuse or withdraw consent at any time without losing access to the core service, only the related features may stop working. We can help you to manage your preferences depending on the platform you use (e.g., on the website, ads in the game client, etc.). Contact us with your specific request so we can assist you.

To exercise your rights, contact us at [email protected]

Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes.

Contact Us

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If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected] .

This privacy policy page was created at privacypolicytemplate.net and modified/generated by App Privacy Policy Generator.

Appeals

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If you were banned or got a warning, you may appeal it. Notice that an appeal does not guarantee that the rule enforcement will be reverted, only that a staff member will manually inspect your case and argument. Our systems issue automatic bans, and our staff sometimes issue manual bans. We don’t get it right all the time, for that reason you may appeal your case.

To appeal the ban or warning issued on your account, please send us an email with all the information you can, stating your case and why it should be reverted. We generally do not reply to appeals. If we decide to revert a rule enforcement, we will not notify you either.